Privacy policy

Privacy Policy

Last updated: January 29, 2026

Restora operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a carefully maintained shopping experience (hereinafter referred to as the "Services"). Restora operates on Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or other transaction using the Services, or otherwise contact us. If there are any conflicts between our Terms of Service and this Privacy Policy, this Privacy Policy shall apply to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term "personal data," we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal data does not include anonymously collected information or information that has been de-identified so that your identity cannot be determined or reasonably linked to you. Depending on how you use the Services, where you live, and to the extent permitted or required by applicable laws, we may collect or process the following categories of personal data, including derivatives of such personal data:

• Contact information including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation and other payment information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including items you view, add to cart, add to wishlist or purchase, return, exchange or cancel, and your previous transactions.
• Communications with us including information you provide when communicating with us, such as sending an inquiry to our customer service team.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and using cookies and similar technologies;
• From our service providers including when we engage such providers to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• To provide, personalize and improve services. We use your personal data to provide you with the Services, including fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges or other transactions, creating, managing and otherwise administering your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience for you, such as providing product recommendations related to your purchases. This may include using your personal data to better personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, advertising and promotional messages by email, text message or mail, and displaying online advertising for products or services on the Services or other websites, including advertising based on previously purchased items or items added to cart and other activity on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate or respond to potentially fraudulent, unlawful, unsafe or malicious activity, and to protect the safety of the public and our services. If you choose to use the Services and register an account, you are responsible for keeping your account data secure. We strongly recommend that you do not share your username, password or other access credentials with others.
• Communicating with you. We use your personal data to provide customer service, respond to your inquiries, provide effective services and maintain business relationships with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil claims, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Your Personal Data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may arise:

• With Shopify, vendors and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment and shipping activities).
• With business and marketing partners to provide you with marketing services and to advertise. For example, we use Shopify to support personalized advertising on third-party services based on your online activity with various merchants and across various websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us to stop sharing information about you to show you targeted advertising and marketing messages based on your online activity with various merchants and across various websites. You can exercise your right to opt out of such use of information here.
• When you direct, request or otherwise consent to our disclosure of certain information to third parties, for example, to have us ship products to you or when using social media widgets or login integrations.
• With our affiliates or otherwise within our group of companies.
• In connection with business transactions, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar demands), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are provided on the Shopify platform, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services to you. Information you provide to the Services will be transferred to and shared with Shopify, as well as with third parties who may be located in countries other than your country of residence, in order to provide and improve the Services to you. In addition, to protect, develop and improve our business, we use certain Shopify enhanced features that include data and information obtained from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interactions with our store, other merchants and Shopify. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights relating to the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, please see Shopify's Consumer Privacy Policy. Depending on where you live, you can exercise certain rights relating to your personal data here at the Shopify Privacy Portal link.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. When using links to websites with which we are not affiliated or which we do not control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained therein. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or the relevant third-party platforms, without limitation on our or third-party use. The inclusion of such links does not, by itself, imply or constitute an endorsement of the content of such platforms or their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect any personal data about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable laws) the personal data of individuals under 16 years of age.

Security and Retention of Your Data

Please note that no security measures are perfect or impenetrable, so we cannot guarantee "perfect security." In addition, any information you send us may become insecure during transmission. We recommend not using insecure channels to transmit sensitive or confidential information to us.

The retention period for your personal data depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or implement other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights relating to your personal data. However, these rights are not absolute and may only apply in certain circumstances, and in some cases we may refuse your request if permitted by law.

• Right of access / to know. You may have the right to request access to your personal data that we hold.
• Right to deletion. You may have the right to request that we delete your personal data that we hold.
• Right to rectification. You may have the right to request that we correct inaccuracies in your personal data that we hold.
• Right to data portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal data that we hold and to request that we transfer it to a third party.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to object to the "sale" or "sharing" of your personal data, or to object to the processing of your personal data for purposes that constitute "targeted advertising" as defined in applicable privacy laws. You can exercise your right to opt out of such use of information here. Please note that if you visit our website with a Global Privacy Control opt-out preference enabled, depending on your location, we will automatically treat the opt-out as applying to the device and browser you use to visit the website. If we are able to link the device sending the signal to a Shopify account, we will also apply the opt-out request to the account. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your browser or device.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact information provided below. To learn more about how Shopify uses your personal data and all of your rights, including those relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before fulfilling your requests, we may need to verify your identity as permitted or required by applicable law. Under applicable law, you may designate an authorized representative to submit requests to exercise your rights on your behalf. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly to us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we handle your personal data, please contact us using the contact information provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information provided below or to file a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any other equivalent agreements concluded by the relevant UK competent authority, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact Information

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please call, email us at support@restorasield.com